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Fraser Allen Estate Management profile image
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Fraser Allen Estate Management

‘21 Certificate of Excellence

We're a multi award winning Residential Estate & Block Management who are committed to delivering excellent customer service with transparent costs. We bring an innovative, organised and reputable approach to the industry with a friendly team who are on hand to support you. Our core values of professionalism, sincerity and reliability are at the heart of our business and everything we do. We always strive towards excellent customer service, diligence in maintaining your property needs with financial transparency at all times. We manage properties in Cheltenham, Bristol, Swindon, Stroud and throughout the South West.

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a professional

What do you love most about your job?

I have a passion for what I do, and I get to do it my way – I have worked in the property industry since 2007. I am in control of my business, to run it the way that I want, without any bureaucratic decisions being made that I don’t agree with. Ultimately, all decisions are mine, and I accept that responsibility. Obviously, where relevant, I involve other members of my staff in decision-making. However, if fundamental mistakes are made, then I can’t blame anyone else but myself.

I get to work the hours which suit me - running the business means I have some control over the hours I work. With a growing business, sometimes, I don’t take the time I should, but again, it is down to me to ensure I take time for family-time, with my husband and young child. Working for someone else, I would have to take holidays when it fitted in with their schedule. I’m in charge of the schedule, so it is my choice when I take time off. However, a word of warning, this doesn’t mean not working hard. It’s actually the opposite. You will work harder than ever. However, when you work will often be your choice and you can flex around the other claims on your time.

Excellent customer service - has always been something I’ve been passionate about in property management and block management. Sometimes though it’s been sadly lacking. Often residents can feel they are a part of a process, system or treadmill and their individual needs or questions simply do not matter. This was one major reason why I wanted to do things my way. Being able to do those extra little things that I think are important for my clients, yet a larger organisation would probably deem them not to be cost effective, is important to me. Considering the needs of my clients and residents is an area I love to be involved in. Remembering the flats and properties we look after, are peoples ‘homes’ and not just commodities or numbers on a spreadsheet. This isn’t about counting beans for me – it’s about helping people. I can choose for my business to give a more personal touch.

The choice of where I work is mine – currently my business manages properties in Gloucestershire, Bristol, London and the South West, communities which are relatively close to me. When I want to expand, I can also choose which areas to move into. I don’t have to wait for a face-less board of directors to give me the
go-ahead, and suddenly be told I need to move to the other end of the country. I can plan how I expand my business and who joins me to support that growth.

Giving back – this is very important to me in my business. Certain charities are very close to my heart, and because it is my show, I can make choices about who the business supports. Because of this, I have ensured that the business is an Alzheimer’s Friendly Business – my grandmother has dementia and my mother cares for her so this is a charity very close to my heart. I also support charities linked to anti-bullying, because, again, it is something incredibly personal to me.

What inspired you to start your own business?

It is incredibly important to us that the residents living within our managed developments feel safe, secure and have a lovely place to live. I felt very restricted when working for other companies whereby I couldn't do this as well I wanted to. This made me want to do start my own company to provide support to residents in a different way than I have been able to in the past.

Why should our clients choose you?

We understand that that it can be stressful to manage your property, therefore, we are here to take that stress away and ensure that your property is looked after to the best of our ability.

We work closely with our approved contractors and surveyors to ensure that all work is carried out professionally and on schedule.

Can you provide your services online or remotely? If so, please add details.

We can discuss your needs over the telephone, e mail, social media or zoom should the need arise.

What changes have you made to keep your customers safe from Covid-19?

We would like to provide you with information relating to the coronavirus situation and to inform you of the plans we have in place to offer our services without interruption.

We want to ensure we minimise risk to customers, colleagues and others but to also ensure we still remain open for business. With this in mind, our business will remain open, but our receptions may be closed. We understand this may cause inconvenience but considering the current situation, this is a measure we must take.

We are currently:
Wearing masks/PPE for any face to face contact
Monitoring and translating latest Government guidance into action plans
Regular detailed guidance is being issued to all staff on the ways they can minimise the risk to customers, themselves and their colleagues.
Support critical roles to ensure they have capability to work from alternative venues if required.
Updating plans for switching high priority work between offices, and ensuring customers can continue to engage with us through e mail, texts, telephone calls, Facebook or letter.

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The average price of Property Managers is £250

Region Great Value
Average
Premium
Nationwide
£150
£250
£515
London
£50
£80
£220

Reviews

4.79/5.00

based on 236,409 reviews

The accounts team in particular deserve praise. They have worked meticulously to unravel the mess left by our previous agent. As a group of leaseholders we decided to go Right to Manage. Jeer guided us through RTM and his team have been a pleasure to work with ever since.

26 Mar 2024

Job well done, quickly and with courtesy

26 Mar 2024

I’ve dealt with various property management companies and by far JSG Block Management are the most trustworthy I’ve come across. Ravi in the Accounts department was particularly helpful at our recent AGM to answer our questions.

24 Mar 2024

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